Skip to content
Write review For Business

Contact Hostess Brands Customer Service

Hostess Brands Phone Numbers and Emails

Toll-Free Number:

  • (800) 483-7253
Call customer service
Send Message

Customer Service:

  • (330) 684-3838
    General Shareholder Inquiries

Headquarters:

  • (888) 550-9555

Investors/ Franchising:

  • (203) 682-8304

Legal:

  • (844) 319-9352
    Ethical Concerns

Media:

  • (330) 684-3892
    Corporate Communications
  • (212) 575-4545

Hostess Brands Emails:

Investors/ Franchising
Legal
Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Hostess Brands?

Most Popular Number:

(800) 483-7253
Total calls: 427 Issues resolved: 21 Last call: Feb 5, 2025
author avatar
PissedConsumer Reporter

If you are interested in purchasing shacks and other company products, get in touch with one of the Hostess Brands customer service representatives by phone at 1-800-483-7253. Regarding investor relations, apply to the company at 203-682-8304. Are you a journalist who needs additional information about the company for the press or media? Contact Hostess Brands at 212-575-4545.

To contact the Hostess Brands customer service team in writing, fill out a contact form. You’ll find it after going to the “CONNECT WITH US” page. For this, follow “CONNECT WITH US” in the top menu of the company’s site. Regarding media-related inquiries, apply to the company by sending a letter to the following Hostess Brands email: media.inquiry@jmsmucker.com. Be sure to describe your question or request in the body of the letter in detail.

The Hostess Brands headquarters is located in the United States at 1 Strawberry Lane, Orrville, Ohio 44667-0280. Go to this central office to meet with the company manager and discuss corporate-related matters. Before you visit the headquarters, familiarize yourself with the Hostess Brands address on the map.

The company customer service hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Keep it in mind when planning your time. Also, remember that the company schedule may change. So, recheck the hours on the official company website. They are always indicated on the Hostess Brands contacts page. To go to it, click on “CONNECT WITH US” in the top part of the company’s site.

Hostess Brands Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Hostess Brands is 8004837253. 98% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 2 minutes.

  • Be prepared for the call as Hostess Brands may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Hostess Brands Website:

Hostess Brands Help Center:

Corporate Office Address:

The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm EST

More contact details

Hostess Brands Rating Based on 520 Reviews

Rating details

1.9
more details
Product or Service Quality
Value for money
Diversity of Products or Services
Website

Rating stats

Rating trend

How Good is Hostess Brands's Customer Service?

Rigo Cvn
Rigo Cvn
Feels Satisfied | Aug 21, 2024

Very pleased,the outcome was wat I expected.

Read full quote
Stoney Vlo
Stoney Vlo
Feels Disappointed | Feb 21, 2024

The hostess representative should’ve done a better job with taking the expired cupcakes off the shelf, so consumers like myself, don’t get home, open the box of cupcakes and realize that they’re expired

Read full quote
Haylea Hyj
Haylea Hyj
Feels Satisfied | Oct 14, 2023

The representative was very understanding and helpful

Read full quote
Tarell Rlf
Tarell Rlf
Feels Satisfied | Apr 21, 2023

Very nice to talk to

Read full quote
Mikel B Bwv
Mikel B Bwv
Feels Disappointed | Oct 26, 2022

They didn't say or do anything except they were sorry that the product made me sick. Smelt horrible. Tasted worse and were disappointed that I didn't have the original box that let them know what bakery came from. Nothing was resolved. They just gave me a reference number if I could find the box so nothing was done

Read full quote

Summary of Hostess Brands Customer Service Calls

619 TOTAL
CALLS
01:23 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hostess Brands?

Product/ Service Question:

  • “Product question”
  • “Ding *** single pack taste and smell like cleaning fluid. I let my 3 friends and at my lunch table smell it and they ALLsaid somethings wrong”
  • “Bad product”

Request for Information Question:

  • “Where can I Bye Sussie q”
  • “I am looking for donations for the community”
  • “Ask about susieQs”

Shipping and Delivery Question:

  • “Shorted in a 10-package box of chocolate Zingers”
  • “I did not get 10 zingers in my box of cakes”
  • “Two bouncers in Hostess package”

Employment Question:

  • “W2”
  • “Payroll”
  • “Ex employee I need my w2”

Payments and Charges Question:

  • “Coupons”
  • “I could not use a coupon that wasn't expired”
  • “Hostess cherry mini fruit pies hane NO Cherries in them at all. Ive eaten tge entire box and not one cherry in the mini cherry pies. Fraudulent advertising”

Staff Question:

  • “Manager complaint”
  • “Customer service”
  • “Rude employee”

Account Question:

  • “Codes”
  • “New account”

Return/ Replace Question:

  • “Need to make a change to hostess ding ***”
  • “To ask that they change the Suzy Q cake to the cake they make their chocolate twinkies out of..Also use the cream filling used in chocolate twinkies in Suzy Qs.BUT bigger like the original SuzyQs..If you do this you will win back many customers.thks”

Other Question:

  • “Cupcake”
  • “Still ding ***”
  • “Mold on a Danish”

Compare Hostess Brands Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Hostess Brands? What happened? What can we help you with?
Submit review Don't show this popup